Frequently Asked Questions

Course Questions

The course completion requirements are as follows:

You are required to post two comments to the forum post at the end of each module throughout the course. Each contribution is required to be at least 100 words.

Your progression from module to module is contingent on the successful completion of these assignments.

The end of course reflective assignment, must demonstrate achievement of the course’s stated learning outcomes.

You will be required to complete a minimum of 20 hours of training, however up to a maximum of 10 hours of training can be offline. Therefore, you should note any time you spend offline (e.g. reading reports, articles, watching videos etc outside of the training system)

If you signed up for your course online you will have received an email with login details to start your training. Please check your spam/junk email folder as it may have landed in there.

All our course facilitators monitor the progress of every teacher on their respective course so please allow up to 2 weeks for the grade and feedback for the End of Course assignment. Should you not receive your grade within 2 weeks from completing your course, you should contact the support team at [email protected]

The courses contain 5 modules each of which is made up of individual lessons. Each module contains approximately 4 hours of training content (this includes time allocated for assessments and end of course assignments).

You are required to engage with the course for at least 20 hours. (Time spent training “offline” e.g. reading articles on external websites, downloads, offline learning activities etc can be recorded as offline time up to a maximum of 10 hours. You should therefore note any time you spend training outside of the system (offline) so you can record this separately.

Yes, you can decide to do either. It is up to you what way you want to complete the course, once you demonstrate engagement for at least 20 hours. (We would recommend spending as much time as possible training online and at the very least 10 of these hours must be online if you have spent the remaining time training offline).

You are required to post to the forum at the end of each module throughout the course. You will need to post two comments. Each contribution is required to be at least 100 words.

This is usually caused by not meeting the criteria for completing the previous module, in particular posting at least two contributions to the course forum.

The minimum word count is to be no less than 300 words and not more than 500 words. However, this may vary depending on the course so please follow the specific end of course assignment instructions in each course.

Naturally, like most courses, it is only possible to evaluate your grade when you have completed the course.

There is two parts to the assessment:

1. Meeting the Minimum Criteria: You are required to complete all 5 modules, regularly contribute to the course forum after each module (at least 2 meaningful contributions per module).

2. Assignments: You must reflective forum assignments by posting to the forums at the end of each module, as well as an overall End of Course Assignment. You must also complete of an end of course questionnaire.  Once you have met each of these conditions, you should qualify for your EPV days and receive your Flúirse certificate of completion following grading of your course (usually within 2 weeks from submitting your end of course assignment).

There is a useful checklist called “Course Completion Tasks” under the Resources section which you should always refer to ensure you have met all the criteria for your specific course.

Once your assignment has been graded by the course facilitator (usually within 2 weeks of completing your course) and you have completed the assessments and contributed two comments to the forum post in each module, your certificate will be available from the resources section of your course.

You should download your certificate to your PC manually as the certificates will not be automatically emailed to you and will only be available to download or access until the end of October each year.

The course notes are available in the resource section in PDF format. Course notes will not be available until after the first week of July and should only be used as an additional reference or as a reference after completing your course. You are encouraged to spend the maximum amount of time online to maximise engagement with the training content and community.

Please note: not all courses have Course Notes available.

If you scroll to the top of the screen, and below the name of your course, click on the breadcrumb trail, (e.g. Home/Course/FSC22## – The name of your course). This will take you back to your course index page.

Yes, you can submit your completed assignment in Word format. Please check the specific end of course assignment criteria in each course for more details.

This is usually caused by not meeting the criteria for completing the previous module, in particular posting at least two comments to the course forum post.

General Questions

On some devices, the login button may not appear. You can login directly instead by clicking here:

You will be asked to enter your teaching council number (TCN) when you log in. If you do not yet have your TCN, you can proceed with the course by simply entering 00000 in order to progress and you can update your profile at a later stage when you receive your number.

Yes, this is a requirement from the Department of Education and Skills, and your start and end dates are now added to your EPV Cert.

Our eLearning system ensures our tutors can monitor your progress online, but it is your responsibility to complete your training in one course before starting your next course.

Your assignment can take up to 2 weeks to be graded, but once you have submitted your assignment and you have spent at least 20 hours on a course (a minimum of 10 hours of this time MUST be online) and have made 2 meaningful contributions to each of the forums you can then begin your next course.

If this happens, your old details may no longer be present on our system.

You can simply select the courses you want, add them to your basket and proceed to the checkout. Here you will be asked for billing information and to create a username and password. You are now enrolled on our Summer Courses. You should then receive confirmation e-mails with your login details as usual.

Yes, all of our courses are approved by the Dept. of Education (unless clearly stated otherwise) and will entitle you to EPV days for next year.

1 Course – 3 EPV Days
2 Courses – 4 EPV Days
3 Courses – 5 EPV Days

All courses will be accessible from 9am on July 1st to August 16th 2024. You can access the courses 24/7 during this period.

All courses (including end of course assignments) must be completed by August 16th at 5pm.

You should have received an e-mail with your Username and Password to login to our Online Training Website ( when you registered for your course(s) online.

If you registered by phone, then the member of our support team that enrolled you on the course(s) will have sent you an e-mail with your login details.

*Please keep a note of your username and password.

(If for any reason you did not receive your e-mail with your login details, please first check that it wasn’t designated by your email provider or application as “SPAM” and placed in your SPAM folder.)

An online facilitator is allocated to each course and will interact with participants through each module’s discussion forum. Technical queries relating to passwords, course access, registration and certs should be emailed. Our support helpline number is 066 7129828 available from 9.00am to 5.00pm Monday-Friday. Support is also available during these times by live chat our our website (

Naturally, all our lines will be engaged from time to time, especially in the first few days of our courses becoming available. However, our support team provides more “human” support than any other online provider and we have a comprehensive support team available to help. Our e-mail support service is usually the fastest way to get a response.

The following is the list of ways to contact our support team:

  • Telephone Support: 066 7129828 (9am – 5.00pm, Mon – Fri)
  • Online Chat Support on (9.00am – 5.00pm, Mon – Fri; Send a message 24/7)
  • E-mail support (recommended)
  • Online Forums (see your course homepage)

Yes, you can do this course if you have a Mac/tablet or mobile phone. Regardless of the platform you are using, you should ensure you have the latest version of your Operating System and Browser installed.

You can see online time in the ATTENDANCE app at the bottom of your course page.

Your online training time is calculated automatically by our system. This can take up to 2 hours to update, so please log out and check back later and you should find your online time record is accurate. For time spent on offline training (or training outside our online learning system such as when reviewing content on an external website or reading printed notes), you can add this “offline” time manually.

Your current online time (i.e. the time of your last session) will not show immediately in the attendance register, this can take up to 2 hours after you finish and logout from your current session. However, you can always confirm the system “sees” you online by checking the “Last activity on Site” date and time under “User’s Sessions summary” section.

We have a new simplified system from summer 2024.

You can add offline sessions in the Attendance app.

Please note that offline sessions and online sessions cannot overlap.

The latest date to sign up for a course is August 14th 2024 – this date is decided as we will need to allow you sufficient time to complete the course and fully engage in the training.

All course work including end of course assignments must be completed by Friday 16th August 2024 at 5pm.

Online time and offline time cannot overlap.

If the system is refusing to allow you to log offline time, it means you were online at that time.

Try entering a different time.

You can find your Course Notes in the resources folder on your relevant course homepage. Please note that Course Notes are an optional add on and not all Course Authors have chosen to include Course Notes. Course notes will not be available in the first week of July. You are encouraged to spend as much time as possible training and engaging with your training community online to get the most from our course.

Our courses are compatible with any standards compliant web browser. We regularly test our courses with the following browsers:


Google Chrome

For the best experience and optimum security, we recommend that you keep your browser up to date.

Note: Legacy browsers with known compatibility issues:
Internet Explorer 10 and below
Safari 7 and below

Operating Systems

Please note: our training system is not compatible with older versions of MacOS