Q: I tried calling, but all your lines were busy?

A: Naturally, all our lines will be engaged from time to time, especially in the first few days of our courses becoming available. However, our support team provides more “human” support than any other online provider. Our e-mail support service is usually the fastest way to get a response, simply send your query to courses@fluirse.com The following is the list of ways to contact our support team,.We provide support and assistance to you for the duration of our Summer Course Programme:

  • Telephone Support: 076 6025026 (10.00am - 5.00pm, Mon - Fri; Answering Service 24 / 7)
  • Online Chat Support on teachersummercourses.com (9.00am - 5.00pm, Mon - Fri; Send a message 24/7)
  • E-mail support: (recommended) courses@fluirse.com
  • SMS: Text SUMMER and your full name & query to 086 0710444
  • Online Forums (see your course homepage)
  • Live Support via Skype Phone – Fluirse.Limited

Q: I cannot progress to the next module, even though I have completed the previous module and all questions / assignments.

A: As a result of not fully clicking to the end of the previous module (to the final screen). Don’t worry though; this is not a big problem.

You can simply return to the first module and click through all the screens quickly, and enter a letter or number into the Reflective Exercises (if you already completed these, we will have been sent a copy and so no need to repeat these entries), then click on the Continue link until you get to the final screen stating you've completed the course. You should then be able to progress into the next module.

You have to spend at least one minute on each page before being able to move onto the next page.

Q: What is the minimum length of answer for the Reflective Exercise?

A: The reflective exercise in general should allow you to analyze the key learning points from the course, the subject of the course in terms of your own experiences and practical examples of how you will apply what you have learned in the classroom in the year(s) ahead. The point of the exercise is merely to provide reflection and therefore anything greater than 25 words is sufficient …… quality not quantity.

E.g. Will Open Office allow me to cut down on my classroom admin work and spend more time interacting directly with the children?

Q: How do I know how I am progressing if I do not receive a grade until after I have completed the course? I’m afraid I will fail!

A: Naturally, like most courses, it is only possible to evaluate your grade when you have completed the course.
There is two parts to the assessment:
1. Meeting the Minimum Criteria: You are required to complete all 5 modules, regularly contribute to the course forum after each module (at least 2 meaningful contributions per module).
2. Assignments: You must submit reflective exercises of the course, as well as an overall End of
Course Assignment and Questionnaire.
Once you have met each of these conditions, you should be fine in qualifying for your EPV days and receiving your Flúirse certificate of completion. You’ll be glad to hear that ALL our course facilitators monitor the progress of every teacher on their respective course and will always inform them before the course closing date if they do not appear to have met the above criteria for any reason.

Q: Can I do this course if I have a Mac PC/Tablet?

A: Yes, you can do this course if you have a Mac or a tablet.

Q: How can I access the course notes?

A: The course notes are available in the resource section in PDF format.

Q: How do I know if I have successfully completed my course?

A: Once you have successfully completed your course and submitted your assignment, the course moderator will review and grade it. Once complete you will be able to download your course certificate.

Q: How do I add my offline time?

A: Go to the resources section of your course and insert the start and end time of your offline session and click “Save Changes”

Q: How do I access my courses?

A: If you signed up for your course online you will have received an email with login details to start your training. Please check your spam/junk email folder as it may have landed in there.

Q: When will I receive my Certificate?

A: Once your assignment has been graded by the course moderator and you have completed the multiple choice questions and contributed two forum posts in each module, your certificate will be available from the resources section of your course.

Q: How do I get my Certificate?

A: Your certificate is downloadable from the Resources Section at the end you course.

Q: How do I return to my course after the forums / quiz questions?

A: If you scroll to the top of the screen and below the name of your course click on the breadcrumb trail (e.g Home/Course/FSC17## - The name of your course). This will take you back to your course index page.

Q: Can I submit my assignment in Word?

A: Yes you can submit your completed assignment in Word format.

Q: I haven’t received any confirmation email after I signed up?

A: Please check your spam/junk email folder as it may have landed in there. If you can’t find it please send an email to courses@fluirse.com with the name you used to create your account, your Teaching Council number along with the names of the courses you have signed up for.

Q: My assignment is too big to send, how can I upload it?

A: If you assignment is too large to send, you could try and resave it as a PDF. If that does not work, you can email your assignment to courses@fluirse.com with the name you used to create your account, your Teaching Council number along with the name of the course you are submitting the assignment for.